FAQ

Go to "Login" in the upper right corner and select 'Create Account'. We will process your request and create a webshop account.

In 'My Account' it's possible to change company details. For changes in your invoice address or company name, please use this contact form.

Of course, please send this request to finance@primex.nl and our finance department will e-mail you the copy as soon as possible.

Please e-mail your request to info@primex.nl and we contact you as soon as possible.

Unfortunately, we only deliver to resellers.

We like to show you the collection in our showroom. It's best to make an appointment by mailing info@primex.nl

LINK to our info page shipping cost policy.

In the order history you'll find a 'track' button for each order. Track and Trace information is also send by e-mail when your order leaves our warehouse.

Ordered before 16:00 (Friday till 15:00) ? Your order will be shipped the same day.

It's possible depending on which country, the options will be shown in the order process.

It's possible depending on which country, the option will be shown in the order process.

Yes of course, Monday - Friday between 09:00 and 17:00 you can come to our warehouse. Please select this option while finishing the order and mention the time in the comments. We will make sure it's ready for you.

In the order history in 'my account', it's possible to search for backorders.

Please contact our sales department for the possibilities.

LINK to our info page returnpolicy.